VELO Freeze X-Strong Sachet Refill

Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, Scarycandy.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) products may NOT be returned unless incorrect items were shipped by Scarycandy.com. We do not accept returns for products which are not broken or delivered incorrectly. The customer will be responsible for the shipping costs on any product returned.

To ensure that you receive the correct product that you are looking to purchase, Scarycandy.com lists all product descriptions as accurately as possible. If you have any questions regarding a product please contact a customer service representative by email at info@scarycandy.store.

Food products MAY NOT BE RETURNED, so please order carefully as Scarycandy.com cannot issue RMA (Return Merchandise Authorization) for items received due to customer error in ordering. Any unauthorized returns will be considered ABANDONED and no refund will be issued.

Broken or defective products will either be reshipped or the customer refunded. We can not be held responsible for any breakage of fragile products during shipping nor melted products shipping in a non-expedited shipping method during warm weather months.

Refund requests must be submitted within 10 days of receipt of product and are considered based on criteria mentioned above. To initiate a return or refund, please contact a customer service representative by email at info@scarycandy.store

Ice packs. No one likes melted candy. To keep chocolates and other meltable candies from melting during hot weather months, it is highly recommended that you use expedited shipping methods. For all orders using expedited shipping in hot weather months, ice packs are free of charge.

We have found that with Ground Shipping ice packs often melt long before the package arrives, thus negating their usefulness. Cold packs will not last more than 2 or 3 days when it's hot outside. That's why we include cold packs in orders with the following conditions only: Next Day Air, Second Day Air, and Ground shipping to a city within 5 hours drive of New York City. Otherwise, they will not last the duration of the trip. So please use expedited shipping so you'll get those ice packs.

Also, we may only ship meltable orders Monday through Wednesday if we observe it to be appropriate. That way, with FedEx Next Day or Second Day Air shipping it should be delivered by the end of the week, and avoid sitting in a FedEx warehouse all weekend. If we're shipping to a residence, it is also helpful if someone is home to receive the package. Not many people have air-conditioned front porches! And FedEx will not take our direction to leave your package in a specific place. We've tried to tell them a million times!

Please keep in mind that we will not be held responsible for any melted candy items, regardless of the circumstances.

So fresh it will have to move in with its Aunty and Uncle in Bel Air.

Yeah, THAT fresh! :) Fresh candy is our priority. We get bulk candy delivered straight from the factory floor. Merely days after it is made, we are already shipping it out to our lovely customers!

Our inventory process is streamlined to ensure freshness so that we rarely overstock items. This means candy won't sit around on our shelves. Please be aware that temperature changes can temporarily cause some candies to become a little harder (in cold weather) or a little softer (in warm weather). In most cases, if you let the candy adjust back to room temperature, it will revert back to is intended yummy consistency. Enjoy your fresh candy!

Although we try to fulfill all orders completely, we carry over 3500 products which inevitably go in and out of stock from time to time. If your order contains an item that is out of stock, we will ship the remainder of your order, contact you to let you know, credit your account the difference and adjust the shipping rate accordingly. We are not able to keep back orders of out-of-stock items so you will need to try and order that product again at a later date.